The Firm
Two partners, and a short list.
We arrange the front of the cabin, the hotels worth the detour, and the car already waiting when you land. That is the whole of it. There is no department, no account manager, no ticket number — you speak to the person who booked it, nineteen hours ahead or one floor down.
The list is short on purpose. It is the only way the answer to most questions is half-written before you call.
The front of the cabin
The seat is the whole conversation.
A first-class suite and a business seat are not the same purchase and we do not treat them as one. We know which airframe carries Qatar's Qsuite and which flies an older cabin under the same flight number, that ANA's The Room is worth building a route around, and that Emirates First on the right sector is a different aeroplane to the same fare on the wrong one.
Where your points reach a cabin that money alone would not, we say so, and we show both prices for the same seat on the same date. Tell us how far your dates bend — a window of three days either side is the strongest lever either of us holds. We will never ask for your airline password or your bank login, and that does not change.
Where you stay
Forty good hotels, and perhaps three that suit you.
We know which suites face the water and which face the plant room, which corner is worth the difference and which is a larger disappointment. We book the room we would take ourselves, and we tell you why.
The corner table for the anniversary. The connecting rooms, and the wall between them. The allergy passed to every kitchen before you arrive. A great many small things, each arranged so that you never once think of it.
The ground
A driver already holding your name.
You land somewhere nineteen hours ahead of home, tired, in a language you do not read. There is a car at arrivals, a route already chosen, and a hotel that knows the flight was late and has kept the kitchen open.
Cars, transfers and the chauffeur for the week are arranged in the same breath as the flight, because they are the same journey. Nothing to queue for. It is handled before you leave your own front door.
Also arranged
Boards, teams and families travelling together.
A company moving people every week and a family of nine moving once a year are the same problem: many travellers, one arrival, no seams. We hold both without a separate department for either.