The Desk
Travel for people who must land ready to work
We look after a short list of firms whose senior people fly first and business and cannot afford to arrive late or arrive tired. Two Founders run the desk. Your account is one of a handful, not one of thousands.
We are paid by you and by no one else. No airline, hotel or aggregator pays us a commission, so the seat we put your director in is chosen for the flight and not for the rebate.
Everything below is simply how the desk runs.
In Practice
01
Duty of care, discharged early
Duty of care is a matter of record before anyone leaves the office. We hold each traveller's itinerary, seat, hotel and the single number they will call, on file before departure. So when weather closes an airport or a meeting moves a day, the work is already done and we are already moving. A crisis is a poor moment to begin looking after someone.
02
One person, one number
Your people reach one of two Founders, never a rota of strangers. One number, answered whether the traveller is in the next borough or nineteen hours ahead, at three in the afternoon or three in the morning. We reply within twelve hours on ordinary matters and within the hour when a flight comes apart in the air.
03
Policy, without a tool to log into
A sensible front-cabin policy, agreed once and applied every time, with no software to learn and no portal to log into. You set the rules — which routes warrant first, which warrant business, who may authorise an exception. We hold that line at the desk, so your travellers never have to argue it at a counter at midnight.
04
Quiet reporting
A quarterly account of where your people flew, in which cabin, and how the front of the aircraft served the work. Plain figures on a single page, not a dashboard to interrogate. Enough detail for a finance director to sign against, brief enough to read while crossing a terminal.
How We Work
A new account opens within a week and is settled in a single conversation.
One introductory call of forty minutes, in which we learn your routes, your people and the rules you want held.
One agreement, priced as a flat retainer, so nothing we advise is moved by the fare.
One number for every traveller, printed on a card that sits behind a passport.
Questions
Do you replace our existing travel management company?
For front-cabin travel, yes. Many firms keep an agency for volume economy bookings and bring us in for the seats that matter — the directors, the partners, the people who must land ready to work. We are content to sit alongside what you already have.
How quickly do you answer when something goes wrong in the air?
Within the hour, at any hour. One of the two partners is reachable through a single number, day and night, wherever your traveller happens to be. A cancelled flight at three in the morning reaches a person, not a queue.
What does duty of care mean in practice?
It means the record exists before the trip, not scrambled together during one. We hold each itinerary, seat, hotel and contact on file before departure, so when an airport closes or a schedule turns we are already acting rather than gathering details.
How are you paid, and could it bias which flights you recommend?
You pay us a flat retainer and nobody else pays us anything. No airline or hotel gives us a commission, so there is no fare we are quietly steered toward. The recommendation is the one that serves your traveller.