The Cabin
Two products, priced worlds apart.
A first-class seat and a business-class seat are not the same purchase, and we do not treat them as one. Twenty-two thousand pounds for a suite at the front of a long-haul aircraft is a different conversation to six thousand for a business seat two cabins back. The first is a decision about the flight. The second is a decision about how you arrive.
We hold both. We know which airframe carries Qatar's Qsuite and which flies an older cabin under the same number, that ANA The Room and Singapore Suites are worth building a route around, and that Emirates First on the right sector is a different aircraft to the same fare on the wrong one.
In Practice
01
Points and cash, side by side
Some seats never appear as a cash fare and open only as award space. We show both at once, the points price and the cash price, the same seat and the same date, so the choice sits with you and is made on its terms. Where your points reach a cabin that money alone would not, we say so.
02
Positioning from a nearby airport
The suite you want may leave from Zurich rather than London, or from Milan rather than either. When the better cabin sits on a flight from a nearby airport, we position you to it, the short connecting leg, the timing, the overnight if one is wanted, so the aircraft decides where you fly from, not the departures board.
03
A plus-or-minus three-day window
Tell us the width of your window and we will tell you what opens inside it. A plus-or-minus three-day window is the single strongest lever we hold; two suites that never surface on a fixed Tuesday will often appear across a loose one. The dates you can bend are the dates that reach the front of the aircraft.
04
Your logins stay yours
We never ask for your frequent-flyer password or your bank login, and we never will. Points move to a seat through channels that do not require your credentials, and your accounts stay yours to see into throughout. One phone number reaches us, and nothing about the arrangement asks you to hand over a key.
The Arrangement
We are paid by you, and only by you.
No airline pays us to prefer its cabin, and no programme rewards us for steering you toward it. The seat we put in front of you is the one we would take ourselves.
We answer within twelve hours. One number, two partners, a short list of clients, which is why the answer to most questions is half-written before you call.
Questions
Do you treat first and business class as the same service?
No. A first-class suite and a business seat are different products bought for different reasons, and the money is not close, a seat at the front can run several times the fare two cabins back. We plan each on its own terms. On some aircraft the business cabin is extraordinary in its own right, Qatar's Qsuite among them, and we will say so; on others, first is the only seat worth planning around.
How do points and cash pricing work with you?
We show them together. For a given seat on a given date, you see the award space in points and the fare in cash, side by side, and you choose. Some cabins open only as award space and never as a purchasable fare, which is often the whole reason to hold points at all.
Will you ever need my airline or bank login?
No, and this does not change. We never ask for your frequent-flyer password or your banking credentials, and the points required for an award never depend on our holding them. Your accounts remain yours to watch at every step.
How much does moving my dates change things?
More than anything else you can offer us. A plus-or-minus three-day window regularly reaches suites that a single fixed date cannot, and when the seat you want departs from a nearby airport, a short positioning leg brings it within range. Tell us how far your dates can bend and where you can leave from, and we will tell you what that opens.